22gt99 Privacy Policy

1.1 Registration Data

When you create a 22gt99 account, we collect the following information:

• Full legal name as it appears on your government-issued identification
• Date of birth (to verify you meet the 21+ age requirement)
• Residential address, including city (Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, or elsewhere in Bangladesh)
• Email address and mobile phone number
• Username and encrypted password

1.2 Financial and Payment Data

To process deposits and withdrawals, we collect payment-related information including:

• Mobile banking account numbers registered with bKash, Nagad, Rocket, or Upay
• Bank account details for Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, and other supported institutions
• Visa or Mastercard details (card number, expiry date — CVV is never stored)
• Transaction reference numbers and amounts in Bangladeshi Taka (BDT)
• Deposit and withdrawal history associated with your account

Payment card data is handled in accordance with applicable card security standards. We do not store full card numbers on our own servers.

1.3 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) obligations, we may request and retain copies of:

• National Identity Card (NID) or passport
• Proof of address documents (utility bill, bank statement)
• Selfie or live photo for identity matching purposes
• Proof of payment method ownership

1.4 Usage and Behavioural Data

When you use the Platform, we automatically collect technical and behavioural data, including:

• IP address and approximate geographic location
• Device type, operating system, and browser version
• Pages visited, features accessed, and time spent on each section
• Betting and gaming history — game titles, stake amounts, outcomes, and session durations
• Login timestamps and session identifiers

This data helps us maintain Platform security, detect fraudulent activity, and continuously improve the user experience for Bangladesh players.

1.5 Communications Data

When you contact our customer support team, submit a complaint, or engage with any feedback mechanism on the Platform, we retain a record of that communication. This includes live chat transcripts, email correspondence, and any attachments you submit. These records are used to resolve disputes, improve service quality, and meet our legal record-keeping obligations.

2.1 Core Platform Operations

The primary purpose for collecting your personal data is to operate the 22gt99 Platform and deliver the services you have requested. Specifically, we use your data to:

• Create and manage your player account
• Process deposits and withdrawals via bKash, Nagad, Rocket, and other approved payment channels
• Settle bets, calculate winnings, and maintain accurate account balances in BDT
• Apply bonuses, loyalty rewards, and promotional offers to eligible accounts
• Provide 24/7 customer support in Bangladesh Standard Time (UTC+6)

2.2 Security and Fraud Prevention

22gt99 uses personal and behavioural data to protect the integrity of the Platform and the safety of all players. This includes detecting and preventing unauthorised account access, identifying suspicious betting patterns, investigating potential money laundering activity, verifying that duplicate accounts have not been created, and confirming that players meet the 21+ age requirement. Where fraud or abuse is suspected, we reserve the right to freeze accounts and share relevant data with appropriate authorities.

2.3 Marketing and Promotions

With your consent, we may use your contact information to send you promotional communications about 22gt99 offers, new game launches, seasonal promotions tied to events such as Eid, Pohela Boishakh, the BPL, IPL, or the T20 World Cup, and loyalty program updates. You may withdraw your marketing consent at any time by updating your preferences in the account dashboard or by contacting our support team. Withdrawing marketing consent does not affect the lawfulness of processing carried out prior to withdrawal.

2.4 Analytics and Platform Improvement

Aggregated and anonymised usage data is analysed to understand how players interact with the Platform, which game categories are most popular, where technical issues arise, and how the overall user experience can be improved. This analytical processing does not identify you as an individual and is carried out in 22gt99's legitimate interest in maintaining a high-quality, reliable service.

2.5 Legal and Regulatory Compliance

Certain personal data is retained and processed to fulfil legal obligations, including responding to lawful requests from regulatory or law enforcement authorities, maintaining financial records for audit purposes, and enforcing the 22gt99 Terms and Conditions. We retain such records for the period required by applicable law, after which they are securely deleted or anonymised.

3.1 Service Providers

22gt99 works with carefully selected third-party service providers who assist in operating the Platform. These providers are given access to personal data only to the extent necessary to perform their contracted services and are bound by strict data processing agreements. Categories of service provider include:

• Payment processors — facilitating transactions via bKash, Nagad, Rocket, Upay, and card networks
• Game software suppliers — Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, Spribe, and other certified providers
• KYC and identity verification providers — for document authentication and age verification
• Hosting and infrastructure providers — for secure server operation and content delivery
• Analytics providers — receiving only anonymised, aggregated data

3.2 Legal and Regulatory Disclosure

22gt99 may disclose personal data to law enforcement agencies, regulatory bodies, or other public authorities where required to do so by law, court order, or other binding legal process. We will notify you of any such disclosure where we are legally permitted to do so. We may also disclose data where necessary to protect the rights, property, or safety of 22gt99, its players, or the public.

3.3 No Data Sales

22gt99 does not sell, rent, exchange, or otherwise transfer your personal data to any third party for their own marketing, advertising, or commercial purposes. Any sharing of data with third parties is strictly limited to the operational and legal scenarios described in this Policy.

4.1 What Are Cookies?

Cookies are small text files placed on your device when you visit the 22gt99 Platform. They allow the Platform to recognise your device, remember your preferences, keep you logged in between sessions, and collect usage data for analytical purposes. Similar technologies such as web beacons, pixel tags, and local storage objects serve comparable functions.

4.2 Types of Cookies We Use

4.3 Managing Cookies

You can manage or disable cookies through your browser settings at any time. Please note that disabling essential cookies will impair core Platform functionality, including the ability to log in, place bets, or process payments. Disabling analytical or functional cookies will not prevent you from using the Platform but may reduce the quality of your personalised experience.

5.1 Retention Periods

22gt99 retains personal data only for as long as it is necessary for the purposes described in this Policy, or for such longer periods as are required by applicable law. As a general guide:

• Active account data — retained for the duration of your account and for a minimum of five years after account closure
• Financial transaction records — retained for a minimum of seven years in line with standard financial record-keeping requirements
• KYC documents — retained for a minimum of five years from the date of submission or account closure, whichever is later
• Customer support communications — retained for three years from the date of the final communication
• Marketing consent records — retained for as long as your consent remains valid, plus one year following withdrawal

5.2 Secure Deletion

When personal data is no longer required and no legal retention obligation applies, 22gt99 will securely delete or anonymise that data. Anonymised data — from which you cannot be identified — may be retained indefinitely for aggregate statistical analysis and Platform improvement purposes.

6.1 Right of Access

You have the right to request a copy of the personal data that 22gt99 holds about you. To submit a data access request, contact our support team at [email protected] with the subject line "Data Access Request" and provide sufficient details to verify your identity. We will respond within 30 days of receiving a verified request.

6.2 Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update basic account information such as your email address and contact number directly through your account settings. For changes to identity-linked data such as your name or date of birth, you will need to contact our support team and provide supporting documentation.

6.3 Right to Erasure

You may request the deletion of your personal data in certain circumstances — for example, if your account has been closed, if consent was the sole legal basis for processing, or if the data is no longer necessary for the purpose for which it was collected. Please note that where we are subject to a legal obligation to retain data (such as financial transaction records), we may not be able to fulfil an erasure request in full until the applicable retention period has expired.

6.4 Right to Object to Processing

You have the right to object to the processing of your personal data where that processing is carried out on the basis of our legitimate interests, including direct marketing. If you object to marketing communications, we will stop sending them within five business days of receiving your request. Objecting to other forms of processing based on legitimate interests will be considered on a case-by-case basis.

6.5 Right to Data Portability

Where technically feasible and where the legal basis for processing is consent or contract performance, you may request that we provide your personal data in a structured, commonly used, machine-readable format. This right applies primarily to the data you have directly provided to us, such as your registration and account preference data.

7.1 Age Restriction

The 22gt99 Platform is strictly for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that we have inadvertently collected data from an underage individual, we will immediately close the associated account, void any transactions, and delete the data in question. If you believe a minor has registered on the Platform, please notify us promptly at [email protected].

8.1 Technical Safeguards

22gt99 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include end-to-end SSL/TLS encryption for all data in transit, hashed and salted password storage, role-based access controls limiting staff access to personal data, regular security assessments of our Platform infrastructure, and automated monitoring for suspicious login activity.

8.2 Data Breach Response

In the unlikely event of a personal data breach that poses a risk to your rights and freedoms, 22gt99 will take immediate steps to contain the breach, assess its impact, and notify affected players without undue delay. We will provide clear guidance on the steps you should take to protect yourself, including advice on changing passwords and monitoring your bKash or Nagad account for unauthorised activity.

9.1 Notification of Updates

22gt99 may revise this Privacy Policy from time to time to reflect changes in our data practices, Platform features, or applicable legal requirements. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered players via email or an in-Platform notification. We encourage you to review this Policy periodically so that you remain informed about how your personal data is being protected.

10.1 How to Reach Us

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a concern about how 22gt99 handles your personal data, please contact our support team directly. Our team is available 24 hours a day, seven days a week, operating on Bangladesh Standard Time (UTC+6).

Email: [email protected]

For formal data access, rectification, or erasure requests, please use the subject line "Privacy Request — [Your Username]" so that we can prioritise your enquiry and verify your identity efficiently.

10.2 Related Policies

This Privacy Policy should be read alongside the 22gt99 Terms & Conditions and our Responsible Gaming Policy, which together govern your use of the Platform. In the event of a conflict between this Policy and the Terms & Conditions on a matter relating solely to data privacy, this Policy shall take precedence.